Because all items from Dura Print Solution are custom-printed to order, ALL SALES ARE FINAL. We do not accept returns, exchanges, or refunds for change of mind, incorrect sizes ordered, or user errors.

Please read the specific guidelines below:

1. Custom Prints & User Errors

We do not offer refunds, reprints, or returns for errors caused by the customer, including but not limited to:

• Low-resolution images uploaded (resulting in blurry prints).
• Failure to remove backgrounds (resulting in unwanted white/colored boxes).
• Artworks with overlapping transparent pixels or low opacity.
• Typos or design errors in the uploaded files.
• Damage to transfers due to incorrect heat press settings (temperature, pressure, time, or peeling method).

2. Defects, Misprints, or Damaged Items

If we made a mistake (e.g., wrong items sent, major printing defects, scaling issues on our end), we will happily fix it!

• You must notify us within 14 days of receiving your package.
• Please submit a request via our Order Support Page or email us at Dura@gmail.com with your order number and clear photos of the issue.
• If a defect is confirmed by our team, we will issue a reprint of the affected items or a store credit/refund.

3. Refunds (if applicable)

If a refund is approved by our support team, it will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.